Sometimes things online just act… a little wonky. Maybe a button won’t click, an image looks out of place, or a page doesn’t seem to load the way it should. Don’t worry - this doesn’t always mean something is wrong with the software you’re using or the website you’re visiting.
Why this happens:Web browsers (like Chrome, Safari, or Edge) store bits of data from every website you visit. This is called your cache — and it helps pages load faster the next time you visit.
But when we release updates to your PinkSuite and your browser releases its own updates (which happens often), they can sometimes “butt heads.” The result? Things may look or behave strangely until your browser clears out the old data and reloads the fresh version.
Quick Fix:First, try refreshing your page.
On Windows: press Ctrl + R or F5
On Mac: press Command + R
OR select the URL for the page you are on and hit enter
This simple step can often fix things instantly!
If that doesn’t work, try clearing your cache.
Clearing your cache resets the saved version of the PinkSuite in your browser and ensures you’re seeing the most up-to-date version of our software.
Still having trouble? Try a different browser (for example, switch from Safari to Chrome).
Or open an Incognito or Private window (see below for how).
If you’re still stuck, our Tech Support Team is happy to help. 
How to Clear Your Cache (by Browser)Click the three dots ⋮ in the top right corner.
Select Settings → Privacy and security → Clear browsing data.
In the pop-up, choose Cached images and files (you can uncheck everything else).
Choose Time range: All time (recommended).
Click Clear data.
Restart your browser and log back into PinkSuite.
Tap the three dots ⋮ (or ••• on iPhone).
Tap History → Clear browsing data.
Check Cached images and files.
Tap Clear browsing data and confirm.
Close and reopen Chrome.
On Mac:
Click Safari in the top menu bar.
Choose Settings (or Preferences) → Privacy tab.
Click Manage Website Data….
Click Remove All → confirm.
Restart Safari.
On iPhone/iPad:
Go to Settings → Safari.
Scroll down and tap Clear History and Website Data.
Confirm when prompted.
Click the three dots ⋯ in the top-right corner.
Select Settings → Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Check Cached images and files.
Click Clear now.
Restart Edge.
Click the three lines ☰ in the top-right corner.
Choose Settings → Privacy & Security.
Scroll to Cookies and Site Data → click Clear Data….
Check Cached Web Content and click Clear.
Restart Firefox.
How to Open an Incognito / Private WindowSometimes a “fresh” browsing session can help you test whether the issue is related to stored data or extensions.
Browser Windows Mac Menu Option
Chrome | Ctrl + Shift + N | Command + Shift + N | Three dots ⋮ → New Incognito Window |
Edge | Ctrl + Shift + N | Command + Shift + N | Three dots ⋯ → New InPrivate Window |
Firefox | Ctrl + Shift + P | Command + Shift + P | Three lines ☰ → New Private Window |
Safari | — | Command + Shift + N | File → New Private Window |
Still Having Trouble?If you’ve refreshed, cleared your cache, and tried an incognito or private window but something still doesn’t seem right reach out to our Tech Support Team!
We’re here to help ensure your PinkSuite experience runs smoothly.
