This article will explain the difference between your PinkSuite membership and your E-Wallet.
Your E-Wallet payments are processed by the CRM software to cover any third party expenses your PinkSuite uses, such as communication credits. Your PinkSuite membership subscription is charged by MySuites Collective to cover the expenses that are necessary to run your PinkSuite.
In other words - your PinkSuite is your “house” and your e-wallet is what allows you to connect the “utilities” to your house. Just like when you buy or rent a house, it doesn’t automatically come with internet, you would sign up for an internet service that would allow you to use wifi inside of your house. The company who built your house, is not the company that provides the internet services.. you would use a different company to supply that service to your house.
An example of this in your PinkSuite would be - the company who owns the communication servers that your PinkSuite uses to send and receive communication. That company is called Twilio. They charge for all incoming and outgoing texts, calls, & emails. Think of them like the company who provides the “Internet service” to your PinkSuite house. All 2-way communication platforms have these same charges {Ex: Skippio, Project Broadcast, ect}. Most platforms will charge you for a set amount of these communication credits regardless if you use them or not.
Your PinkSuite - gives you your own e-wallet to load the amount of credits YOU want so that you only pay for the communication credits you use. It is important to always have a balance in your wallet for the credits to pull from so your communication is never interrupted. You will set an amount that you want your wallet to reload to when your credits begin to run low. Any charges you see on your bank statement from Rose CRM, are funds being reloaded to your wallet at the amount you set. The e-wallet is just using the software’s payment processor to load your wallet for you. It is NOT a charge coming from Rose, or form MySuites. It’s kind of like when you use PayPal to pay for something, and “PayPal” is what shows up on your bank statement instead of the company you purchased from.. PayPal just processed the payment.
Rose will load the balance into your e-wallet and Twilio charges your e-wallet for the communication that takes place in your PinkSuite. Your PinkSuite also has the ability for you to utilize other integration features and “utilities” if you decide you want them. If you choose to use them in the future, those companies will pull form your e-wallet balance just like Twilio does for your communication credits.
The video below will give you an in-depth explanation of the difference between your monthly PinkSuite membership & your E-Wallet.
Here is a bulleted summary of what the two types of payment you will see on your bank statement cover for you -
MYSUITES COLLECTIVE CHARGES WILL COVER -
Your PinkSuite Membership Subscription, which includes:
A Universal Inbox that allows you to send & receive emails, texts, & DMs
A Social Media Scheduler for all major social media channels + an automated monthly posting plan for FB & IG
A Live-Streaming & Video Conferencing Tool
A Graphics Gallery with over 3,000 downloadable tools for your business
A Website for your personal business
A Booking System & Calendars
The Software expenses to run your PinkSuite {tech expenses such as Server Space, Tools & Licensing costs, Project Management costs, Testing & Quality Assurance costs, and Maintenance costs}
Our Programers & Development Team that make the PinkSuite possible
Our IT & Tech Support Team
Additional Support Team Members & Coordinators
Content Creation & Education Team
Pre-Built Systems & Strategies Team
You can see a full line up the features that are include with your PinkSuite here
Domain Renewal:
If MySuites purchased your domain FOR you when you signed up, you will have a $35 annual renewal fee that covers the renewal fee MySuites is charged each year by the domain provider to keep that domain active. MySuites manages your domain for you for free. If you purchased your domain yourself from somewhere like Go Daddy, then you are responsible for managing your domain yourself and you will pay Go Daddy the renewal fee each year to keep your domain active. {Your domain is what we use for your Pink Site website we built for you and for your personalized email address. All domains have to be renewed annually no matter where you get them form.}
Additional Subscriptions or Purchases you make:
All PinkSuite members are able to subscribe to additional suites for other businesses or organizations they run. You can set up additional brands in one or multiple of our Executive Suites, but will be able to subscribe to them at the same rate as you pay for your PinkSuite, and do not have to pay our Executive rates.
As the PinkSuite continues to grow you will have the opportunity to purchase additional bells and whistles for your PinkSuite in our Suite Shop
ROSE CRM SOFTWARE CHARGES WILL COVER -
Your E-Wallet Balance:
All outside expenses that come from third party vendors
Phone Verification Fees for a NEW phone number being verified in your PinkSuite
Any expenses charged by phone carriers and Twilio for any phone numbers in your system. {Most phone companies charge for phone numbers and that charge can be anywhere from $1-$5/Month}
Twilio’s Communication Credits. You can find a credit breakdown HERE
Any Artificial Intelligent {AI} Tools you decide to turn on and use {you will see a disclaimer in your system before using any of these features so you will know there are charges for them before using them. Example - using the AI tool in your Workflows to assist you with building out custom automations..}
You have the option to turn on/off features such as call recording, phone number verification, address verification.. and other services that are provided by outside companies that will protect your system, protect your business, and verify the accuracy of contact information to save you money in the long run. These services are usually less than a penny per transaction, but can be turned off if you prefer not to utilize them.
Integrations {If you request to integrate your PinkSuite with an outside tool that charges per action, those charges will come out of your E-Wallet balance}
Every business/house on our platform has to use an e-wallet for their “utilities”. Even MySuites Collective has an e-wallet we use to pay for our own communication credits we use to communicate with you. 
Twilio charges us the same rates they charge you. The e-wallet transactions on our MySuites Collective bank account show up as Rose CRM charges, just like yours do.
The click through guide below will show you step-by-step instructions on accessing your E-Wallet and how to find a detailed summary of your transactions and usage.
This next video gives you an overview of how web based communication works. You can watch that video HERE
